Guide: WhatsApp Integration

WhatsApp is one of the most popular chat apps and a favorite platform to host communities.

We’re happy to announce that now integrates with WhatApp so that your new or existing community can use WhatsApp as a chat platform to host your community, all while using features as an overlay. 

This tutorial will explain’s integration with WhatsApp, and how you can integrate it with your new or existing community on WhatsApp. 

How It Works

Just sign up to to connect your new or existing WhatsApp group.

We recommend using WhatsApp if your community has between 200-499 members. Larger communities should consider using Discord instead. 


  • WhatsApp is the perfect app for communities with 200-499 members. 
  • integrates with both new and existing WhatsApp communities. 
  • Get analytics on your WhatsApp community, including most engaged members and growth. 
  • So let’s break down how this feature works.

For New WhatsApp Groups

1. Start the process to create your new community. 

2. Add your phone number. 

3. Select Create a New Chat 

4. Check your WhatsApp privacy settings by following the instructions on screen. 

5. Fill in your community chat name (your community name), then add an image and a description for your community.

When you’re done, hit Create. 

Your WhatsApp community will be set to Pending. You can view your group’s status in your community portal.

You’ll get an email to notify you when your WhatsApp community is live, which will be updated within 24 hours.

Once updated, the community status will also change to Connected in your community portal.

Sign up for free today

    And that’s it!

    Your community on WhatsApp is live.

    For Existing WhatsApp Groups 

    1. Begin the process to start your community on 

    2. Verify your phone number. 

    WhatsApp Phone Verification

    3. Select Connect an Existing Chat 

    4. Follow the on screen instructions. 

    5. And hit Connect. 


    You’ve connected your WhatsApp group to

    Troubleshooting FAQ

    I have connected Discord/Telegram or another platform to my community, can I switch to WhatsApp?

    We do not recommend switching platforms as it might cause issues with engagement analytic data, particularly when your community already has members. 

    If you really want to switch chat platforms, do reach out to your account manager or email so our team can help you make the change.

    Can I link multiple chat groups with one community?

    At the moment, each community can only be linked to 1 chat group.

    Where do I go if I encounter a problem with Whatsapp integration?

    Please reach out to your account manager, or email so our team can provide you with technical support.

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