Customer Experience in the Digital Age: Driving Sustainable Growth Customer Experience in the Digital Age: Driving Sustainable Growth emphasises the critical role of delivering exceptional customer experiences through digital channels to foster long-term business success. It highlights strategies for leveraging technology to enhance customer engagement, satisfaction, and loyalty, thereby ensuring sustainable growth in a competitive market. About Speaker Praveen Bangera https://www.linkedin.com/in/praveenbangera An award-winning thought leader in driving transformation and management by crafting Customer Experience, Design and Digital strategies with proven track record. Have assisted numerous businesses across various industry sectors by creating pathways, reshaping perspectives, and spearheading CX initiatives to foster customer-centric portfolio expansion. With an overall 3 decades of extensive experience out of which two decades exclusively within the UAE, consistently achieved business-focused results in the digital realm in the Banking, Financial Services, and Insurance (BFSI) industry. My core expertise lies in constructing user-friendly digital experiences and formulating strategic digital transformation efforts.