🏢 Host

Gentleway Systems LLC
PMAB-TGS Neurobehavioral Crisis Framework

📅 Date & Time

Wednesday, March 11
7:00 pm – MST (9pm - EST / 6PM - PST)
Live on Zoom
Duration: 60 Minutes

Replay available for 48 hours.

🧠 EVENT DESCRIPTION

When someone is experiencing psychosis, we anchor them to a shared reality.

When someone is living with dementia, we step into their perceived world to preserve trust.

Confusing the two can escalate behavior.

Understanding the difference can prevent it.

This focused 1-hour professional training teaches healthcare staff how to distinguish between dementia-related behaviors and psychosis — and how to respond safely using the PMAB-TGS Neurobehavioral Crisis Framework.

The goal is simple:

Prevent escalation.
Reduce trauma.

Avoid unnecessary restraint and seclusion.

Violent Behavior is often the result of unmet needs.

This training equips you to recognize those needs early and respond with clinical confidence.

👩‍⚕️ WHO SHOULD ATTEND

• Registered Nurses (RN)
• Licensed Practical Nurses (LPN)
• Certified Nursing Assistants (CNA)
• Behavioral Health Technicians (BHT)
• Memory Care Staff
• Psychiatric Unit Staff
• Healthcare professionals working with vulnerable populations

🎯 WHAT YOU WILL LEARN

✔ The neurological differences between dementia and psychosis
✔ When to ground vs when to validate
✔ How unmet needs drive behavioral escalation
✔ Therapeutic communication using the Gentleway “Yes Culture” approach
✔ How to create safety space without escalating
✔ Practical strategies to reduce the likelihood of restraint or seclusion

🛡 CORE PRINCIPLE

Psychosis requires grounding.
Dementia requires connection.

In both cases, our responsibility is to identify unmet needs while maintaining safety and dignity.

Restraint is a last resort — not a strategy.

🎓 WHAT YOU WILL RECEIVE

• 1 Educational Contact Hour
• Certificate of Attendance
• Downloadable Participant Guide (PDF)
• PMAB-TGS Quick Comparison Reference Sheet
• 48-Hour Replay Access

Live attendance is encouraged. Replay access will be available for 48 hours after the session.

CEU application in progress.

👨‍🏫 ABOUT THE INSTRUCTOR

Clifford Cartagena, BSN RN
Founder, Gentleway Systems LLC

ADHS-Approved Memory Care Services Instructor
Co-Founder, Arizona Care Horizon Institute

With over 20 years of nursing experience in psychiatric and medical settings, Cliff integrates neuroscience, therapeutic communication, and practical safety strategies to help healthcare professionals prevent escalation and reduce the use of restraints in clinical environments.

💰 PRICING

Early Bird: $29
Standard: $39

Limited seats available.