In our first "Spotlight with CS Superstars" session, we had the pleasure of interviewing Bárbara Edith Pugliese, a High Touch CSM with over 10 years of experience. Bárbara shared her inspiring journey, from handling customer crises during power outages to quirky retention stories involving pineapple pizza. Her insights on customer engagement, cross-functional collaboration, and innovative team training methods left us both inspired and entertained. This session set the stage for many more captivating episodes to come.