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Kelly Sikkema

Arlington Research

Andrew Moca

Welcome to the Nas.io Community Support Team! We are a dedicated group of professionals who pride ourselves on delivering exceptional customer service. 

Our mission is to provide prompt and helpful assistance to customers across multiple channels. Whether it's answering inquiries through emails, phone calls, or live chats, our team is committed to ensuring customer satisfaction at all times. We understand the importance of resolving issues efficiently and effectively, and we go above and beyond to address customer needs with care and professionalism. 

We wish you all the best in your community building journey!

Community Support Team Lead

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Nas.IO Community Support Team

This is where you can see information about the following:
- Support Schedule/Coverage
- Schedule Adherence/Policies
- Individual Support KPIs

Support Roster

Make sure to read our schedule policies and adhere to schedules assigned to you by your team leads. Any questions, clarifications, feel free to reach out to your lead. Thanks

Schedule Adherence and Policies

Attendance and EOS Reporting

Support Responsibilities and Individual KPIs

Support Responsibilities (Rosters & Policies)

Support Responsibilities (Rosters & Policies)

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