emergency…our WhatsApp group is on fire

Last week, our fitness fanatic CEO launched a Fit community on WhatsApp. Within an hour, the messages came flooding.

Is such a situation familiar to you? Every week, you want to know the engagement in your WhatsApp group, but there is no way to find out without digging through all the messages.

That is why we are excited to announce a feature that would elevate your life as a WhatsApp community manager. 

Weekly WhatsApp Engagement report 📈

Every week, you get in your inbox a comprehensive report of your WhatsApp group:

1. See a summary of total messages, total reactions and engagement level of your group.

2. Understand when your members were most active in the week

3. Identify the most engaged members. Give them an affirmative message via WhatsApp direct message if you wish.

This weekly engagement report is a great enhancement to Ruby AI.

Don’f forget to check your inbox this weekends for a fresh report.

Custom Welcome message (Emails) 🙋‍♂️

You can now create a customised welcome email to warmly welcome your new member. You can add images/links and format the texts.

Edit your welcome message by either:

1. Go to Get started -> Launch -> Customise your community welcome messa

2. Go to Settings -> Member access -> Welcome message

You will soon be able to do this for WhatsApp welcome messages.

Renewal failure notification in Members portal 🚨

When it comes to membership renewal, sometimes your members might face payment issues because they do not have sufficient balance in their cards, or their payment methods have not been updated.

To prevent this, we add a warning in the members portal one week before the subscription ends and remind members to update their payment methods.

If the payment fails after the cycle ends during the 7-day grace period, we show a more urgent warning for the user to resolve the issue before our system automatically retries.

We are continuously working on reducing payment failures and stay tuned for more updates.

We're on Capterra 🌟

If you like the weekly improvements from Nas.io, don't forget to give us a review! Your review will help us a looong way.

That's a wrap to another massive week from the product team :)