Job Code 20512: Operation and Support Rep

⚠🌴🥥COCONUT VA IS HIRING!🥥🌴⚠

VA Role: Operation and Support Rep

Job Code: 20512

💰Rate: $8 USD / hr

✏ Check if you qualify here: https://bit.ly/cva-pqtest

IMPORTANT: If you qualify, kindly indicate the job code on item # 8 on the application form.

📌RESPONSIBILITIES:

- Helping maintain accurate records in our CRM (HubSpot), ensuring all information is complete and correctly staged.

- Drafting emails for our sales team, such as follow-up communications and post-sales sales-demos.

- Managing the team calendar, ensuring optimal scheduling to focus on critical tasks while preventing overlaps.

- Providing general support and ticketing, managing chat and email, especially during the later hours of the US working day, using live chat and Gmail.

- Assisting in creating sales presentations and basic graphic design work, utilizing existing templates and information from Hubspot.

Good to have:

- Proficient in using HubSpot for managing customer relationships and tracking sales activities.

- Skilled in providing communication support, including drafting and sending emails, and managing correspondence.

- Experienced in delivering chat support, and addressing client inquiries promptly and effectively.

- Strong ability to communicate with clients, ensuring clarity, professionalism, and responsiveness in all interactions.

📌NON-NEGOTIABLES:

- Relevant experience in an administrative role, preferably as a paralegal, or in client support or administrative assistant roles.

- Familiarity with operations, sales support, and CRM software, particularly HubSpot.

- Excellent time management skills for effective calendar coordination and task management.

- Strong communication skills, capable of handling customer queries and internal email drafting.

- Basic graphic design and PowerPoint skills to assist in creating sales materials.

- Proficient in creating and utilizing formulas in Excel/Google Sheets to streamline data processing and analysis.

- A proactive approach to problem-solving and the ability to work independently in a fast-paced environment.

- Experienced in building SOPs, executing them, and updating them in prior roles.

⏰Availability: 20 hours/week | (US Central but may need to be flexible to be assigned during UK business hours)

✏ Check if you qualify here: https://bit.ly/cva-pqtest

IMPORTANT: If you qualify, kindly indicate the job code on item #8 on the application form.

Thank you! Looking forward to your applications!