Job Code 20523: General Admin Assistant

⚠🌴🥥COCONUT VA IS HIRING!🥥🌴⚠

VA Role: General Admin Assistant

Job Code: 20523

💰Rate: $7 USD / hr

✏ Check if you qualify here: https://bit.ly/cva-pqtest

IMPORTANT: If you qualify, kindly indicate the job code on item # 8 on the application form.

📌RESPONSIBILITIES:

Customer Service:

- Respond to chat messages on Shopify within 24 hours.

- Address customer service emails and resolve support tickets efficiently.

- Handle customer inquiries and provide accurate information about products and services.

- Process refunds, returns, and exchanges as necessary.

- Manage and update customer records in the system.

- Collect and analyze customer feedback to improve service quality.

- Monitor and respond to customer reviews on various platforms.

Prospecting:

- Conduct email outreach to retailers to establish partnerships.

- Support lead generation and business development activities.

Competitive Research:

- Analyze market trends and competitor strategies to provide actionable insights.

Light Social Media Management:

- Assist with scheduling and posting content.

- Monitor engagement and provide basic support for social media inquiries.

- Light photo editing using Canva.

Good to Have:

- A competitive mindset with a drive for achieving results.

- Self-starter with a proactive approach to tackling new challenges.

📌NON-NEGOTIABLES:

- Strong objection-handling skills to address challenges effectively.

- Autonomous and adaptable with the ability to manage tasks independently.

- Skilled in creating and maintaining organized databases of commonly asked questions and responses for quick reference.

⏰Availability: 20 hours/week | (CST)

✏ Check if you qualify here: https://bit.ly/cva-pqtest

IMPORTANT: If you qualify, kindly indicate the job code on item #8 on the application form.

Thank you! Looking forward to your applications!