Video Series: How to Politely Say — “That’s Not in Scope” Ever been stuck in a tricky conversation where a customer asks for just one more thing… that's way beyond the contract? In this quick and actionable video, we break down real-life talk tracks and tips to help you say “No” — without actually saying “No.” 😅 Learn how to: Set clear boundaries Keep conversations focused while staying empathetic Protect your time and scope — like a pro 💼✨ This one’s a must-watch for every CSM, AM, and anyone who's ever been caught in the “scope creep” trap.