PMAB-TGS (Prevention and Management of Assaultive Behaviors - The Gentleway System)

- is a live, skills-based training experience that teaches people how to prevent escalation, recognize danger early, and respond safely when behaviors turn aggressive — using a calm, trauma-informed approach.

Built by Clifford Cartagena, BSN RN (20+ years in healthcare, including psychiatric and high-risk settings), this program blends real-world de-escalation, situational awareness, and practical defensive movement that prioritizes safety, dignity, and control — without unnecessary force.

Who this is for

• Healthcare & facility staff (hospitals, behavioral health, long-term care, memory care)
• Workplace teams facing aggressive or unpredictable behavior
• Families/caregivers who want safer ways to manage crisis moments
• Anyone who wants real de-escalation + safety skills, not just theory

What you’ll learn (high level)

• How escalation actually starts (and how to stop it early)
• Verbal and non-verbal de-escalation that works under pressure
• Boundary setting, positioning, and safety decision-making
• Team responses and “what to do next” during volatile moments
• Practical self-protection movements designed for real life (not sport)

Format

✅ Live training (scheduled after you sign up)
✅ Can be delivered on-site at your facility (all States) or at our training location in Phoenix, AZ
✅ Great for individual learners, teams, and facility groups

Pricing

• Signing up is FREE
• Training fee is based on the event/session (posted per cohort or quoted for groups)

About the Instructor

Clifford Cartagena, BSN RN — psychiatric and medical RN, educator, and creator of The Gentleway System — dedicated to helping people build confidence and safety skills that protect both the caregiver and the person in crisis.

Most facilities currently use other de-escalation training or workplace violence prevention programs. The question is... is it working? Is it effective?

If you want to become highly skilled in de-escalation and safety response, this is where you start. Learn what we mean by MINIMUM EFFORT - MAXIMUM EFFICIENCY. Reduce burnout, avoid lawsuits, and exceed your patients' expectations.