CIC Facilities Group

CIC Facilities Group is a Melbourne-based commercial cleaning and facility services provider established in 2015. The company delivers structured, compliance-driven cleaning solutions across multiple sectors including banking, government, transport, retail, food production, medical, and large commercial facilities.

Core Service Offering

CIC provides:
General daily commercial cleaning
Industrial and warehouse cleaning
Food-grade production line cleaning
Carpet cleaning
Floor strip & seal
High-pressure cleaning
Graffiti removal
Flood restoration
COVID-19 sanitisation and emergency response services
24/7 emergency cleaning response.

The company positions itself as performance-focused, offering a 100% satisfaction guarantee and a “right first time” service culture embedded into operations.

Operational Structure & Leadership

CIC is led by:
Con Balatli – Managing Director, responsible for operational oversight and quality standards, with over 13 years of industry experience.

Tara Maye – Sales Manager, responsible for client relationships and business development.

Jeremy Marotti – Operations Manager, responsible for service delivery compliance and client liaison.

Management is described as hands-on with operational backgrounds, emphasizing accountability and direct oversight.

Systems & Compliance Framework
CIC differentiates itself through structured management systems:

Rapid Global Workforce Management System

A cloud-based workflow and compliance system used for:

E-learning and induction

Workforce sign-in/out tracking

Risk assessments and mitigation

Incident and hazard reporting

Automated quality audits

Compliance flagging for corrective action.

Integrated Management System

Operations are aligned with:

ISO 45001:2018 – Occupational Health & Safety

ISO 14001:2015 – Environmental Management

ISO 9001:2015 – Quality Management.

The company also emphasizes eco-friendly chemicals and chemical-free steam cleaning where possible.

Client Profile

CIC has serviced major clients including:

Westpac

Australian Government

NAB

Knight Frank

Country Road Group (AU & NZ)

Yarra Trams

John Holland

KBR

Hills Medical Centres

Australian Deloraine Dairy

This positions the business in the mid-to-large commercial contract space, particularly in compliance-sensitive environments.

Brand Positioning Summary

CIC Facilities Group is positioned as:

A compliance-driven commercial cleaning contractor

A safety-first, ISO-aligned operator

A systems-based workforce-managed provider

A 24/7 emergency-capable facility services partner

A performance-focused contractor emphasizing consistency, accountability, and long-term client relationships

Your business is not positioned as a basic cleaning company — it is structured as a professional commercial facilities services operator built around systems, compliance, and operational discipline.

Con Balatli

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CIC Facilities Group

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